Refund policy

SKAI Sushi — Return & Refund Policy

Last updated: October 20, 2026

At SKAI Sushi, we take pride in the quality of our signature teriyaki sauces. Please review our return and refund policy before purchasing.

All Bottled Sauce Sales Are Final

Due to food safety and quality-control considerations, all bottled teriyaki sauce sales are final.

We do not offer returns, refunds, exchanges, or store credit for:

Personal taste preferences or dissatisfaction with flavor.
Expectations regarding sweetness, spiciness, thickness, texture, color, or consistency.
Products that differ from a customer's personal expectations but are otherwise correctly described and free from defects.
Changes of mind or accidental purchases after an order has been collected.
Improper storage or handling after purchase.
Opened or partially consumed products, unless a qualifying defect or other legal right applies.

Personal dissatisfaction with the taste or characteristics of a product does not, by itself, qualify for a refund.

Damaged, Defective, or Incorrect Products

We will review legitimate concerns involving:

Products that arrive damaged or leaking.
Broken or compromised safety seals.
Incorrect products supplied by SKAI.
Verified manufacturing or quality defects.
Products materially different from their description.

Please contact us as soon as possible, preferably within 48 hours of receiving your order, at:

skailuxe@gmail.com

Include your order number, a description of the issue, and photographs when available.

SKAI may request additional information to evaluate the claim. Depending on the circumstances and applicable law, an eligible claim may be resolved through a replacement or refund.

Please do not consume products with compromised seals or signs of contamination.

Order Cancellations

Online pickup orders may be canceled before they are marked ready for pickup.

Once an order is ready for pickup, cancellation requests are subject to SKAI's review.

Once an order has been collected, all bottled sauce sales are final except where applicable law requires otherwise.

Refund Processing

Approved refunds will be returned to the original payment method. Processing times depend on the payment provider and financial institution.

Gift Cards

Gift card sales are final and nonrefundable except where required by applicable law. Gift cards remain subject to our Gift Card Policy and applicable Washington State gift card laws.